Privacy Policy

Last updated: 8 October 2026

Sapphire Coast Garden Love (“we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose information when you use our website, request a quote or engage our lawn mowing and garden maintenance services.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name.
• Your telephone number and email address.
• Your property address, suburb and service location.
• Information about the gardening or property-maintenance work you require.
• Photographs or information about your property when needed to prepare or complete a service.
• Quotes, invoices, payment records and service history.
• Messages, feedback, reviews and other communications with us.

When you use our website, we may also collect limited technical information such as your browser type, device type, IP address, pages visited, referring website and general website-usage information.

2. How We Collect Information

We may collect your information when you:

• Submit an enquiry or quote-request form through our website.
• Contact us by telephone, email or social media.
• Request, book or receive one of our services.
• Provide feedback or leave a review.
• Browse or interact with our website.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and prepare free, no-obligation quotes.
• Arrange, provide and manage lawn mowing, garden maintenance and related services.
• Contact you about appointments, property access or schedule changes.
• Process payments, maintain business records and issue invoices.
• Improve our website, services and customer experience.
• Send service updates or marketing communications where you have agreed to receive them.
• Meet our legal, insurance, accounting and regulatory obligations.
• Protect our customers, workers, business and website against misuse, fraud or security threats.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, remember user preferences, understand website traffic and improve performance.

You can restrict or disable cookies through your browser settings. However, some parts of the website may not function correctly if cookies are disabled.

5. How We Share Information

We do not sell or rent your personal information. We may disclose relevant information to trusted third parties where reasonably required, including:

• Employees, contractors and service providers assisting us in delivering the requested work.
• Website hosting, email, form-processing, analytics, accounting and information-technology providers.
• Professional advisers, insurers and payment-service providers.
• Government authorities, regulators or law-enforcement agencies where required or authorised by law.
• A purchaser or successor if our business is sold, transferred or restructured.

We only provide third parties with the information reasonably required for them to perform their services.

6. Overseas Service Providers

Some website, email, analytics or cloud-service providers may process or store information outside Australia. Where reasonably practicable, we take steps to use reputable providers that maintain appropriate privacy and security protections.

7. Information Security

We take reasonable administrative, technical and physical measures to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

8. Retention of Information

We retain personal information only for as long as reasonably required to:

• Provide and manage our services.
• Maintain business, taxation and payment records.
• Resolve enquiries, complaints or disputes.
• Meet insurance, regulatory and legal obligations.

Information that is no longer required may be securely deleted, destroyed or de-identified.

9. Access and Correction

You may ask us to provide access to personal information we hold about you or request that inaccurate, incomplete or outdated information be corrected.

We may need to verify your identity before completing your request. In limited circumstances, access may be refused where permitted by law.

10. Marketing Communications

We may send promotional communications where you have consented or where otherwise permitted by law. You may unsubscribe at any time by following the instructions in the communication or contacting us directly.

11. Third-Party Websites

Our website may contain links to third-party websites or social-media platforms. We do not control and are not responsible for the privacy, security or content practices of those external services.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Privacy Enquiries and Complaints

If you have a question, wish to access or correct your information, or want to make a privacy complaint, please contact us using the details below. We will review and respond to your request within a reasonable period.

If you are not satisfied with our response and the Privacy Act 1988 applies, you may contact the Office of the Australian Information Commissioner.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, technology or legal obligations change. The latest version will be published on this website with its updated date.